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SYSTEM ONLINE
Operations Unfiltered

All Articles

Every conversation, every story, every lesson.

When 90% Runs Smoothly, the Other 10% Becomes the Operation
EP.016
Coming Soon

Episode 016 — Coming Soon

"A conversation with Andreas Hofmann about inbound logistics, Purchase Order Management and why exceptions still pull operations back into email"

Coming Soon
The More Logistics Changes, the More the Fundamentals Stay the Same
EP.015

The More Logistics Changes, the More the Fundamentals Stay the Same

"The product changes. Technology changes. Customer expectations change. But after almost 40 years, the fundamentals of logistics are remarkably familiar."

AI is not the beginning of the transformation.
EP.014
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Episode 014 — Coming Soon

"Before you think about technology, you need to understand where the real pain is in the operation."

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Digital Transformation Fails in the Last 20%
EP.013

Digital Transformation Fails in the Last 20%

"A conversation with Max Brunner about AI, operational reality and why transformation has to reach the people doing the work"

Operations Is Invisible Until It Fails
EP.011
Coming Soon

Episode 011 — Coming Soon

"Michael Tung on 30 years of logistics, why systems still struggle with reality, and why real value comes from changing the process—not cutting another dollar"

Coming Soon
Reality Doesn’t Fit Inside a Spreadsheet
EP.010
Coming Soon

Episode 010 — Coming Soon

"The spreadsheet looked correct. Reality disagreed."

Coming Soon
Your KPIs Can Be Green While Your Operation Is Already Failing
EP.009

Your KPIs Can Be Green While Your Operation Is Already Failing

"Denz Lacanlale on trust, leadership, scaling operations and why technology should make work easier — not become another obstacle."

AI Won’t Fix Your Operations. It Will Expose Them
EP.008

AI Won’t Fix Your Operations. It Will Expose Them

"If you can’t teach a process to a colleague, you won’t teach it to AI."

Why digitalization often fails – even though the technology has long been ready
EP.007

Why digitalization often fails – even though the technology has long been ready

"While everyone is talking about AI, Christophe Mostert talked about something completely different."

The Most Valuable Asset in Logistics Isn’t Technology. It’s Trust.
EP.006

The Most Valuable Asset in Logistics Isn’t Technology. It’s Trust.

"The logistics industry doesn’t run on containers. It runs on relationships."

The real problem begins long before the goods are shipped.
EP.005

The real problem begins long before the goods are shipped.

"Most problems in global supply chains do not arise at sea. They arise long before the goods are even shipped."

Technology Doesn’t Change Companies. People Do.
EP.004

Technology Doesn’t Change Companies. People Do.

"Technology should never become the objective. It should help people do their best work."

Why Sustainability Isn’t the Problem. Complexity Is.
EP.003

Why Sustainability Isn’t the Problem. Complexity Is.

"Companies aren’t drowning in regulations. They’re drowning in complexity."

Procurement in Transition: Balancing Growth, Profitability, and AI
EP.002

Procurement in Transition: Balancing Growth, Profitability, and AI

"AI isn't a question of if. It's a question of how."

Technology Doesn’t Need to Be Everywhere. It Needs to Be Useful.
EP.001

Technology Doesn’t Need to Be Everywhere. It Needs to Be Useful.

"Technology should never become the objective. The objective is solving the customer’s problem."