All Articles
Every conversation, every story, every lesson.
The Swivel-Chair Interface
"Why good operations don't start with a new tool"
The Future of Order Management Is Not More Visibility
"A conversation with Maybee Ou about operational complexity, connected data and where AI could actually help."
The More Logistics Changes, the More the Fundamentals Stay the Same
"The product changes. Technology changes. Customer expectations change. But after almost 40 years, the fundamentals of logistics are remarkably familiar."
Digital Transformation Fails in the Last 20%
"A conversation with Max Brunner about AI, operational reality and why transformation has to reach the people doing the work"
Operations Is Invisible Until It Fails
"Michael Tung on 30 years of logistics, why systems still struggle with reality, and why real value comes from changing the process—not cutting another dollar"
Your KPIs Can Be Green While Your Operation Is Already Failing
"Denz Lacanlale on trust, leadership, scaling operations and why technology should make work easier — not become another obstacle."
AI Won’t Fix Your Operations. It Will Expose Them
"If you can’t teach a process to a colleague, you won’t teach it to AI."
Why digitalization often fails – even though the technology has long been ready
"While everyone is talking about AI, Christophe Mostert talked about something completely different."
The Most Valuable Asset in Logistics Isn’t Technology. It’s Trust.
"The logistics industry doesn’t run on containers. It runs on relationships."
The real problem begins long before the goods are shipped.
"Most problems in global supply chains do not arise at sea. They arise long before the goods are even shipped."
Technology Doesn’t Change Companies. People Do.
"Technology should never become the objective. It should help people do their best work."
Why Sustainability Isn’t the Problem. Complexity Is.
"Companies aren’t drowning in regulations. They’re drowning in complexity."
Procurement in Transition: Balancing Growth, Profitability, and AI
"AI isn't a question of if. It's a question of how."
Technology Doesn’t Need to Be Everywhere. It Needs to Be Useful.
"Technology should never become the objective. The objective is solving the customer’s problem."